New client journey

Let's start by getting to know your dog.

Before we book anything, we'd like to understand your dog's coat, history, temperament, and what you're hoping grooming can do for them. This helps us recommend the right first visit and give you a realistic picture of what to expect.

Why we start here

Every dog arrives with a different story. A needs analysis means we're not guessing — we can prepare properly, set the right expectations, and make sure the first appointment is a good experience for your dog.

No surprises

We'll tell you what we think the right service is and give you a clear estimate before you commit to anything.

Comfort first

If your dog has anxiety, a difficult coat history, or needs a slower introduction, we want to know that upfront so we can plan accordingly.

A relationship, not a transaction

The needs analysis is the beginning of an ongoing grooming relationship — one built on clear communication and realistic expectations.

Tell us about your dog

Fill in what you know. There are no wrong answers — the more context you share, the better we can prepare.

What happens next

A clear path from here.

01

We review your submission

We'll read through your dog's details and think about the right approach.

02

We reach out within 1–2 business days

We'll follow up by email or phone to talk through your dog's needs and answer any questions.

03

Meet and greet

You will have access to our client calendar to schedule a short, no-pressure visit so your dog can get comfortable with the space and with us.

04

First appointment

Once everyone's ready, we book the first groom with a clear plan and a confirmed estimate.

Already a client?

Ready to book your next appointment?

Just send me an email with your preferred dates and times and I'll get you scheduled.

Existing Client — Book Again