Policies & FAQ
A smooth grooming experience starts with knowing what to expect. Here's everything you need to know before your dog's appointment.
All dogs must be up to date on their Rabies and Distemper (DHPP) vaccinations. Bordetella (kennel cough) is strongly recommended. Please bring proof of vaccination to your first appointment, or have your vet send records in advance.
I ask for at least 48 hours notice if you need to cancel or reschedule. Late cancellations (under 24 hours) or no-shows may be subject to a fee. I understand life happens — just reach out as soon as you can.
Please let me know in advance if your dog has any health conditions, injuries, or sensitivities. Dogs that are visibly unwell on the day of their appointment may need to be rescheduled for their comfort and safety.
Severely matted coats may require additional time and cost, or in some cases a shorter clip for the dog's comfort. I will always discuss options with you before proceeding. Dematting is only performed when it can be done humanely.
Senior dogs and those with mobility or anxiety challenges are always welcome. Appointments may take longer and I'll check in with you about any adjustments needed. Your dog's comfort comes first.
Please arrive at your scheduled time. If you're running late, a quick heads-up is appreciated. Dogs should be picked up promptly when their groom is complete — I'll send a message when your pup is ready.
Most appointments take between 1.5 and 3 hours depending on your dog's size, coat type, and the services requested. I'll give you a more accurate estimate after your needs analysis.
Most dogs actually relax more easily without their owner present — it's a common pattern in grooming. I'm happy to chat about what works best for your dog during the needs analysis.
It depends on breed and coat type. Most dogs benefit from a professional groom every 6–8 weeks. Dogs with longer or faster-growing coats may need more frequent visits. I'll make a recommendation based on your dog.
Anxious dogs are welcome and I take a calm, patient approach. Please mention any anxiety or past grooming challenges in your needs analysis so I can prepare. Some dogs benefit from shorter, more frequent visits to build comfort.
I groom most breeds. If you have a breed with very specific styling requirements or a dog with complex needs, reach out first so we can discuss whether I'm the right fit.
Pricing is based on your dog's size, coat condition, and the services requested. I provide a per-dog estimate after the needs analysis — no surprises on the day of the appointment.
Payment can be made by cash, cheque, or Etransfer.
I'm happy to answer anything before you book. Send me an email and I'll get back to you within 1–2 business days.
